Online Reputation Management

There is no mechanism to regulate or to ensure fairness about positive or negative reviews online. Online Reputation Management will ensure that positive reviews about you will dominate the online world!

Almost everybody is Googling themselves these days because they know that they are also being Googled. So do you Google yourself and don’t like what you see? Well, what you see is what your prospects and customers see. You may have the patience not to act on negative comments about you or your business but your prospects and customers may not be as forgiving. Fact: 80% of people surveyed had changed a purchase decision due to a bad review they saw online. And with competition tighter than ever, businesses are seeing that Online Reputation Management is now a necessity.

What is Online Reputation Management?

Your online reputation is important. With the huge and ever-growing population searching online to evaluate businesses, bad comments and reviews about your business can gravely affect your target market’s purchasing decision. This is why it is critical to monitor your online reputation and take a plan of action to counter any negative material and proactively act to produce positive material about you, your brand, your business, and your products/services.

Why Monitor Your Online Reputation

According to studies, 78% of Internet users conduct product research online and 80% had a change in purchase decision after seeing a negative review online. Your business can be at the mercy of online commentaries – or you can use these to your advantage! Online reputation management allows you to respond to negative comments the moment they appear on the Internet. Proactive ORM also allows you to optimize positive reviews about your business so that favorable reviews dominate search results, pushing down negative ones in the process.

Also, 44% of online adults have searched for information about someone whose services or advice they seek in a professional capacity, like a doctor, lawyer, or plumber. You can use ORM to give these searchers a great “first impression” online.

Get an online Reputation Management consultation now to protect your business and to NOT allow detractors to slow you down!

What Do We Do? – Online Reputation Management Services

  • Review Monitoring – We will collect and notify you of online reviews about your product, service, or business. That way you can respond to any negative reviews. Our focus is to “push down” negative reviews and highlight positive comments about you or your business.
  • Custom Review Page – We will set up a review page that you can insert into your website. Low ratings can be replied to, but stay in our database. Positive reviewers will be prompted to post their review in an online directory like Google or Yelp.
  • Social Media Boosting – Post positive reviews directly to you social media accounts from within your ORM portal
  • Staff Training – We provide a portal for your staff to be trained in reputation marketing with a series of videos and quizzes that are monitored for completion.